An emergency is reported in the Philippine capital Manila. Two people are injured in a traffic accident in San Nicolas, a district not far from the container port. A glance at the virtual map shows Michael Deakin which ambulance is nearest to the site of the accident. That has not always been the case at the control center of Lifeline Rescue. Mike Deakin used to reach for his radio to ask who might be at the scene fastest and would then guide the ambulance driver to the destination with his finger on a printed map – and that cost time. It was not just that radio contact was complicated; he might not use the driver who would really be the first to arrive at the scene of the accident.