Fleet Management by M2M

Telematics solutions are reputed to be expensive and not yet mature, but that is a prejudice. They have now cleared the hurdles of their early days and are used in fleet management around the world – also in the Philippines.

An emergency is reported in the Philippine capital Manila. Two people are injured in a traffic accident in San Nicolas, a district not far from the container port. A glance at the virtual map shows Michael Deakin which ambulance is nearest to the site of the accident. That has not always been the case at the control center of Lifeline Rescue. Mike Deakin used to reach for his radio to ask who might be at the scene fastest and would then guide the ambulance driver to the destination with his finger on a printed map – and that cost time. It was not just that radio contact was complicated; he might not use the driver who would really be the first to arrive at the scene of the accident.



Today Mike Deakin, managing director of the Lifeline Rescue ambulance service, relies on a machine-to-machine (M2M) solution from Tramigo and Deutsche Telekom. Ambulance staff and high-risk patients carry with them a positioning device that is roughly the size of a smartphone. It has a GPS module and a mobile wireless unit complete with a SIM card and relays its latest position to a server at the control center. Employees there use positioning software to access the data and can see on a virtual map exactly where the driver and patient are.


Legally secure documentation


The positioning device also include an SOS button that when activated an automatic voice connection to the control center. If an emergency call is received, the system immediately indicates the location and which ambulance can get there soonest. The virtual map and a special index from Tramigo help to coordinate the drivers. It contains several hundred orientation points such as well-known landmarks, important crossroads, large buildings, main roads, and hotels. Control center staff uses them to make it easier to guide drivers through the Philippine capital’s dense traffic. “Today we are at the scene within eight to 12 minutes,” Deakin says.




The devices also indicate the speed and distance traveled. Deakin is thus able to check whether the driver has, for example, driven the ambulance with all due caution through the streets of a metropolitan area with a population of millions. For that mainly means greater legal security. “By means of the positioning data we can verify our response times and show exactly which route our drivers took,” he explains. The solution also records conversations inside the ambulance and relays them to the hospital doctors. Thanks to these recordings they know exactly which first aid measures were undertaken.

Tags: M2M , Healthcare , fleet management

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