How exactly does the solution help scooter owners to take care of their batteries?
Scooters are seasonal vehicles. In the winter months they are often laid up and out of action for a longer period. Their batteries are forgotten. To protect them, however, a deep discharge or recharging at below-zero temperatures should be avoided. And that is precisely where the solution kicks in. The app reminds owners proactively to take care of their batteries. It also shows, inter alia, the battery level and how long it will take to give it a full recharge – no matter whether the battery is in the scooter, in the garage, or in the living room.
Does the solution also offer advantages for e-bility as the manufacturer?
Connecting the batteries is a game changer at many levels, and one from which both we and our customers benefit. Take warranty processes, for example. Customers used to have to return a defective battery for us to check. With the Kraftpaket 2.0, scooter owners upload their battery data online. That enables us to analyze faults faster and with greater precision and thereby to improve our customer service. We see further potential in the area of research and development. User data, supplied voluntarily, helps us to adapt the new battery technologies more precisely to the practical requirements of everyday life.